Returns

Our Commitment

At Kohinoor & Co, we strive to provide high-quality products and exceptional service. We understand that returns may be necessary at times, and we’re committed to working with our customers fairly and reasonably.

Return Policy:

This policy outlines the return policy for both new and refurbished/used products sold by Kohinoor & Co.

New Products:

• Non-Returnable Products: We understand the importance of customer satisfaction and strive to offer a flexible return policy. However, certain products, due to their inherent characteristics and potential for user-caused damage, are generally non-returnable. These products include:
  • Electrical instruments:
    • Pressure transmitters: These sensitive instruments measure pressure and are susceptible to damage from overpressure, improper handling, or incorrect installation.
    • Controllers: These devices control various functions and can be rendered unusable due to faulty wiring, incorrect programming, or improper operation.
    • Circuit breakers: Designed to protect electrical circuits from over currents, these devices are sensitive to overload, short circuits, or incorrect installation.
    • Sensors: These devices detect various physical or environmental changes and are susceptible to damage from improper voltage input, excessive current, or exposure to harsh environments.
  • Products requiring specific expertise: Certain products require specialized knowledge and training for safe and proper operation. Returning these products due to issues arising from incorrect installation, lack of knowledge, or user error wouldn’t necessarily reflect a product defect.

Mechanical Returns:

We may offer the possibility of returns or exchanges for select mechanical products on a case-by-case basis. Please contact our customer service center for more information.

Case-by-Case Flexibility:

Even for non-returnable categories, we encourage you to contact our customer service if you encounter an issue. We are committed to finding fair solutions, which may include troubleshooting, technical support, or alternative solutions like product exchange or store credit.

General Return Conditions (New Products):

• Always contact our customer service center before returning any product, even if you believe it’s non-returnable.
• Products must be returned in their original packaging with all accessories and documentation.
• Signs of use, incorrect installation, or damage may void eligibility for return or exchange.
• The customer is typically responsible for return shipping costs unless a defect is confirmed.
• If a return is approved, we will process a refund or exchange as agreed upon.

Refurbished or Used Products:

• We may offer select products in refurbished or used condition. These products are clearly marked as such on our website and during the purchase process.
• Refurbished or used products are non-returnable due to the nature of these products and the potential for wear and tear.
• We strongly encourage you to thoroughly inspect the product at our showroom or perform testing at our facility before purchasing. We are happy to assist you with the inspection and answer any questions you may have.
• Once you are satisfied with the inspection or testing and have purchased the refurbished or used product, we do not accept any liability for its functionality or any subsequent issues.

Contact Us

For any questions regarding our return policy or are interested in inspecting a refurbished or used product, please don’t hesitate to contact our customer service center at +92-340-5205395 or info@kohinoorco.com.

Disclaimer:

This policy is carefully designed to balance customer satisfaction with the need to protect our business from unreasonable returns.