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Shipping

Kohinoor & Co strives to offer flexible and convenient shipping options for our customers, both in Pakistan and internationally. Please see the details of our shipping policy:

Flexible Shipping Rates (Domestic)

  • Our domestic shipping rates are calculated based on the size and weight of your package, as well as your delivery location within Pakistan.
  • To obtain an accurate shipping quote, please contact our customer service center at +92-340-5205395 or info@kohinoorco.com.
  • We offer free shipping across Karachi on select products.

Delivery Options (Domestic)

  • Karachi: We offer same-day or next-day delivery within Karachi through our network of dedicated riders (subject to availability).
  • Other Cities: We ship to major cities across Pakistan using reputable courier partners. Delivery timelines depend on your location.

Delivery Availability (Domestic)

  • While we deliver to most major cities in Pakistan, please contact our customer service center to confirm if we deliver to your specific location.

Processing Time:

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after payment verification.
  • Processing may take longer during peak seasons or promotional periods, but we strive to expedite all orders efficiently.

Payment Methods (Domestic)

  • We accept Cash on Delivery (COD) and bank transfers for domestic orders.
  • Orders will not be shipped until full payment has been received.

Order Tracking (Domestic)

  • For domestic orders shipped via courier, you will receive a tracking number once your order is dispatched.

Failed Delivery Attempts (Domestic)

  • If a domestic delivery attempt is unsuccessful, you may be contacted to arrange redelivery or pickup. Additional charges may apply.

Damage During Shipping (Domestic)

  • If your domestic order arrives damaged, please contact our customer service immediately at info@kohinoorco.com or +92-340-5205395.

Lost or Stolen Packages:

  • Kohinoor & Co is not responsible for lost or stolen packages after confirmed delivery.
  • Customers are encouraged to ensure someone is available to receive the package or provide a secure delivery location.

Address Accuracy:

  • Customers are responsible for providing accurate shipping addresses. Please review your shipping information carefully before completing your order.
  • Kohinoor & Co is not responsible for orders shipped to incorrect addresses provided by the customer.

Returns Due to Incorrect Address:

  • If a package is returned due to an incorrect address provided by the customer, additional shipping charges may apply for reshipment.
  • Refunds for returned packages due to incorrect addresses will exclude original shipping fees.

Order Modifications/Cancellations:

  • Once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before completing the purchase.

Delivery Issues:

  • Kohinoor & Co is not liable for delays caused by unforeseen circumstances such as severe weather conditions, natural disasters, or customs delays.
  • In the event of non-delivery or damaged items, please contact our customer support within 2-3 days of the expected delivery date, providing order details and relevant information.

International Shipping

Kohinoor & Co offers international shipping to a limited number of countries.

To determine if we ship to your specific location and for information on:

  • Estimated delivery times
  • Shipping rates
  • Customs fees and import duties

Please contact our customer service center:

Please note:

  • International shipping costs are the responsibility of the customer and are calculated based on the weight, size, and destination of your order.
  • You may be responsible for additional customs fees and import duties upon delivery, depending on the regulations of your country.
  • Delivery times for international shipments can vary significantly compared to domestic shipments.
  • We recommend contacting your local customs office for more information about applicable import duties and fees.

Changes to Our Shipping Policy

We reserve the right to update our shipping policy at any time. Changes will be posted on this page.

Contact Us

If you have any questions regarding our shipping policy, please contact us at +92-340-5205395 or info@kohinoorco.com.